PHILADELPHIA (December 19, 2016) – Fox Chase Cancer Center has received a four-star rating from the Centers for Medicare and Medicaid Services (CMS) in its latest Hospital Care report.
The Center was rated using more than 1,000 patient surveys on categories including its communication with nurses, communication with doctors, responsiveness of hospital staff, communication about medicines, and cleanliness of the hospital.
“These scores demonstrate Fox Chase’s commitment to providing excellent and compassionate care to all patients who come through our doors,” said Richard Fisher, MD, president and chief executive officer at Fox Chase. “We are proud to exceed the state and national averages on so many of these scores.”
Of the patients surveyed, 97 percent said they would recommend Fox Chase to someone else.
CMS is an agency within the U.S. Department of Health and Human Services (HHS). Hospital Compare collects information about the quality of care at more than 4,000 hospitals and facilities across the country. The report is designed to help patients make decisions about where to get health care, and encourages hospitals to improve the quality of care they provide.
CMS, along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey to provide a standardized way to measure patients' perspectives on hospital care. The HCAHPS Survey is administered to a random sample of patients continuously throughout the year.